BYSS Real Snowmaking Policies
What is the Return Policy?
Backyard Snowstorm has a standard 30-day return policy. The customer will be responsible for the outgoing shipping and return shipping cost plus a 20% restocking charge. All items must be returned in “near-new” condition. If items are damaged, or show significant wear or abuse, Backyard Snowstorm reserves the right to discount the return further.
This return policy is based on our short selling season and limited inventory.
What is the Product Warranty?
Backyard Snowstorm products are covered under a 2 year limited warranty. If any item has manufacturing defects, assembly defects, or shipping damage, we will repair or replace the damaged items. The warranty covers damage or failure due to normal operation and conditions. If required, the customer will pay for shipping the item(s) to our Utah-based facility for repairs. Backyard Snowstorm will cover return shipping to the customer. Items will not be replaced if they show excessive wear or abuse, or if the system has been altered by the user, or if the system has been operated outside of its design parameters (for example connecting a 3500 psi pressure washer at twice the flow of the designed package).