Backyard Snowstorm provides a standard 30-day return window. (Any pre-orders purchased before September 15th are valid for a standard return until October 15th) Un-opened items are subject to a 10% re-stocking fee plus shipping costs. Any opened items are subject to a re-testing fee plus shipping costs (25% of Snow Gun Cost). If items are damaged, or show significant wear or abuse, Backyard Snowstorm reserves the right to discount the return further to replace or repair.
All Backyard Snowstorm snow guns are built, assembled, and tested in our warehouse in Sandy, UT. This return policy is based on our short selling season, limited inventory, and our testing procedures for snow gun quality.
All BYSS Artificial Snowmakers have a 30-day return policy. Items must be in new condition. The customer is responsible for shipping charges plus a 10% re-stocking fee.
REAL SNOWMAKERS (Little Cloud, Forecaster, & Cold Front Snow Guns)
Backyard Snowstorm Real Snowmaking products are covered under a 2-year limited warranty. If any item has manufacturing defects, assembly defects, or shipping damage, we will repair or replace the damaged items. The warranty covers damage or failure due to normal operation and conditions.
Outside of this warranty, Backyard Snowstorm can repair or replace any items at the customer’s cost.
Backyard Snowstorm will not be responsible for any warranty claims for pressure washers or air compressors.
All BYSS artificial snowmakers have a 1-year limited warranty. BYSS will cover any malfunction to the machine under normal use with the BYSS solution.